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Net PI - Description
Net-centric Performance Improvement is a research project that investigates the support of continuous performance improvement and knowledge sharing through enterprise level IT systems. As part of this research we have developed a technology framework and proof-of-concept prototypes. The prototypes illustrate a model for a system by which organizations can continually monitor performance at every level, analyze problems collaboratively, evaluate their effectiveness, and share knowledge at every step. The system is also a one-stop center for performance support through which performers can monitor their goals, receive feedback, access performance support, and communicate with others who have the same or similar roles and goals. Data from analysis, design, development, implementation, and evaluation are stored as objects that can be saved, shared, and reused regardless of an organization's analysis and evaluation methodologies.
AnalysisThe practice of performance analysis supported by an IT system that enables collaboration, reuse, and sharing is the first and best step toward a sustainable performance improvement system. Performance analysis involves the collection of data to identify the discrepancy between what should be occurring and what actually is occurring within an existing performance system. It may also define expectations for a new system. The "should" could be any number of elements including goals, indicators, tasks, objectives of performance, and best practices. Once collected, this data can be used to monitor the progress of the workforce, identify any performance gaps that may exist, identify causes of gaps, and aid in the identification and selection of interventions that will close those gaps.
ImplementationImplementation is the point where on-the-job performance and solutions meet. It is important that performers have easy access to the solutions, whether delivered to the performer digitally, non-digitally, or by some combination of the two. KCRG is prototyping a performance support management system (PSMS) as the one-stop center for performance support and performance monitoring. This moves beyond packaged systems currently used for delivering learning and content, managing human resource processes, and handling personnel matters. A PSMS, as we envision it, would combine many of the services found in a variety of current software packages such as content management systems (CMS), learning management systems (LMS), learning content management systems (LCMS), and human resource management systems (HRMS).
EvaluationPerformance evaluation is a process of monitoring how personnel are performing on the job. The data from performance evaluation can be used to assess the impact of a performance intervention on on-the-job performance. Evaluation examines the effectiveness of a solution blend by examining post intervention data and then recycling this information throughout the rest of the system. It answers the question, "Did it work?" This is essential in maintaining an effective performance support system. Evaluation reduces the tendencies to prescribe solutions that have proven to be ineffective and focuses attention on those solutions that provide the best results. Using data-driven evaluations ultimately helps performers achieve the desired results.
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